VISA Founder Dee Hock on Leadership
An organization, no matter how well designed, is only as good as the people who live and work in it. Ultimately what determines the organization’s performance is the approach to management its leaders take. Some of Dee Hock’s management principles, in his own words:
PhD in Leadership, Short Course
Make a careful list of all things done to you that you abhorred. Don’t do them to others, ever.
Make another list of things done for you that you loved. Do them for others, always.