1
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Deming’s First Theorem: “Nobody gives a hoot about profit.”
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2
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Deming’s Second Theorem: “We are being ruined by best efforts.”
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3
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Information is not knowledge. Knowledge comes from theory.
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4
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There is an excuse for ignorance, but there is no way to avoid the consequences.
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5
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You should not ask questions without knowledge.
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6
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Information is not knowledge. Let’s not confuse the two.
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7
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There is no knowledge without theory.
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8
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Our customers should take joy in our products and services.
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9
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Competition should not be for a share of the market — but to expand the market.
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10
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If people did not make mistakes, there would be no mistakes.
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11
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Experience teaches nothing without theory.
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12
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Three percent of the problems have figures, ninety-seven percent of the problems do not.
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13
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You do not install knowledge
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14
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You cannot define being exactly on time
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15
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A rule should suit the purpose.
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16
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We must understand variation.
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17
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Anybody can predict anything.
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18
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Management does not know what a system is.
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19
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Have you ever known a golfer who was happy?
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20
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Without theory we can only copy.
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21
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We should be guided by theory, not by numbers.
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22
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Precise optimization is not necessary. It would be too costly.
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23
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Shrink, shrink variation — to reduce the loss.
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24
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Understanding variation is the key to success in quality and business.
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25
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You test to predict.
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26
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You should not tamper with the process
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27
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If you do not know how to ask the right question, you discover nothing.
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28
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You cannot achieve an aim unless you have a method. If someone can make a contribution to the company, he feels important.
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29
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You do not find knowledge in a dictionary, only information.
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30
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The merit system will put us out of business.
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31
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A leader’s job is to help people.
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32
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Retroactive management emphasizes the bottom line.
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33
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Management’s job is to optimize the whole system.
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34
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Judging people does not help them.
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35
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Management is prediction.
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36
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Making two people responsible guarantees mistakes.
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37
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Managing by results only makes things worse.
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38
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Let us ask our suppliers to come and help us solve our problems.
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39
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We want best efforts guided by theory.
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40
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When we cooperate, everybody wins.
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41
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There is no such thing as a fact.
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42
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It does not happen all at once. There is no instant pudding.
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43
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Change the rule and you will get a new number.
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44
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Ranking. What does it do?
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45
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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46
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Innovation comes from the producer — not from the customer.
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47
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Confusing common causes with special causes will only make things worse.
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48
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Meeting specifications is not enough.
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49
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You cannot inspect quality into the product; it is already there.
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50
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When a worker has reached a stable state, further training will not help him.
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51
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A man that knows his limitations is one that you can trust.
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52
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Plants don’t close from poor workmanship, but from poor management.
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53
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A leader is obligated to make changes in the system of management.
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54
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Why can’t people work with pride?
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55
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Innovation comes from people who take joy in their work.
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56
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It is not necessary to confess past sins.
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57
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Whenever there is fear, you will get wrong figures.
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58
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The performance of any individual is to be judged in terms of his contribution to the aim of the system, not on his individual performance.
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59
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Improve quality, you automatically improve productivity.
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60
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Best efforts will not substitute for knowledge.
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61
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The customer invents nothing. New products and new services come from the producer.
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62
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There is no substitute for knowledge.
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63
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Quality starts in the boardroom.
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64
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There is no observation without theory.
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65
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The transformation can only be accomplished by man. A company cannot buy its way to quality.
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66
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Management by results is confusing special causes with common causes.
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67
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A system must be managed. It will not manage itself.
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68
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You must have a supplier relationship of constant improvement.
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69
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The process is not just the sum of its parts.
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70
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A goal without a method is nonsense.
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71
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Nobody should try to use data unless he has collected data.
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72
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It is easy to date an earthquake, but not an economic decline.
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73
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Without theory there is nothing to modify or learn.
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74
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Everyone is a customer for somebody, or a supplier to somebody.
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75
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Any manager can do well in an expanding market.
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76
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Manage the cause, not the result.
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77
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Without an aim, there is no system.
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78
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The most important figures for management of any organization are unknown and unknowable.
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79
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Any two people have different ideas of what is important.
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80
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They are just doing their best. How do they know?
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81
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A leader is a coach, not a judge.
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82
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Zero defects is a super highway going down the tube.
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83
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We can do something about our problems or continue the way we are.
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84
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We know what we told him but we don’t know what he heard.
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85
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People are entitled to joy in work.
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86
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It’s management’s job to know.
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87
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Does experience help? No! Not if we are doing the wrong things.
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88
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Stamping out fires is a lot of fun, but it is only putting things back the way they were.
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89
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100% inspection will guarantee trouble.
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90
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Price is not the only cost.
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91
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A leader knows who is out of the system and needs special help.
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92
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Our problems is not the Japanese.
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93
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Managing by results is like looking in the rear-view mirror.
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94
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If you stay in this world, you will never learn another one.
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95
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You do not install quality; you begin to work at it.
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96
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The problem is that most courses teach what is wrong.
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97
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The transformation will come from leadership.
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98
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Monetary rewards are not a substitute for intrinsic motivation.
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99
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We should work on our processes, not the outcome of our processes.
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100
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If you destroy the people of a company, you do not have much left.
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