Read Article as PDF A US News & World Report cover story reported that Dr. W. Edwards Deming’s leading role in the Japanese quality and business miracle ranks as one of only nine “Hidden Turning Points in World History”… 9. Dr. W. Edwards Deming (1900-1993), the American “Einstein of Business...
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9 Skills for the New Economy
Read Article as PDF By Harry S. Dent, author of the national bestseller The Roaring 2000’s In my experience, people skills and problem-solving skills can be divided into nine more specific behavioral skills for succeeding in the workplace. Because these skills originate in the right side of the brain, they...
VISA Founder Dee Hock on Leadership
Read Article as PDF An organization, no matter how well designed, is only as good as the people who live and work in it. Ultimately what determines the organization’s performance is the approach to management its leaders take. Some of Dee Hock’s management principles, in his own words: PhD in...
The Role of a Quality Leader
Read Article as PDF Management’s job is to optimize the entire system over time. ~ Dr. W. Edwards Deming Leading/Managing by Systems: 1. Leading from values and focusing on aim, vision and mission, both for the entire organization and his/her department. 2. Understanding your systems or process – taking the time...
Quality Leadership by Dr. Deming
Read Article as PDF The changes needed now in quality relate to how people are managed and motivated – more people must take pride in their work. The possibility to improve the future under the present system of management is slight. The present system runs by the economics of win-lose: I...
Leadership Lessons from Geese
Read Article as PDF A model for leadership and teamwork As each goose flaps its wings in a flock, it creates uplift for the bird following. By flying in a “V” formation, the whole flock adds 70% greater flying range than if the bird flew alone. Lesson 1 People who share...
Leadership – A Higher Standard
Read Article as PDF Excerpts from A Higher Standard of Leadership: Lessons from the Life of Gandhi PREFACE 1. “I began to understand the heroic nature of the man (Gandhi) in his willingness to address fundamental questions and then to try with all his being to live by the answer he...
Leadership and the Information Revolution
Read Article as PDF Selected excerpts from a special 60-page booklet from the 1997 UN Leadership Academy talks given by Professor Harlan Cleveland, President, World Academy of Art & Science. Mr. Cleveland is the noted futurist and author of The Knowledge Executive: Leadership in an Information Society (1985, republished in...
Conflict Resolution Guidelines
Read Article as PDF • Set the stage by agreeing to engage the issue in the context of Dialogue: —Treat the other person as you would wish to be treated (The Platinum Rule). Always engage from honorable ground. —Suspend your agenda and “position” as much as possible. —If the issue/person is...
The 7 New Principles of Leadership
Read Article as PDF Transforming organizations requires developing leadership within individuals FIRST Leadership is now a state of mind, not a position. In our rapidly changing interactive age, we will increasingly find ourselves in situations that demand that we exercise our innate capability to lead. It is imperative that each...
Team Learning—Dialogue vs. Discussion
Read Article as PDF YOUR ASSIGNMENT: Highlight 1 key point that stands out to you from this paper. Bring your 1 key insight with you to our session. Dialogue: Critical Skill for Enhanced Communication, Teamwork, Learning & Results Q: What is the key reason most improvement efforts (and many businesses) fail?...
Optimal Learning System
Read Article as PDF The OptiLearning System™ ~ How to learn and remember 500%+ in half the time or less. Enhances learning quality, integration, long-term memory & joy in learning. KEY: HOW any material is learned is as important as WHAT is being learned. The Learning Context (environment) is the vital foundation...
8 Principles for Learning
Read Article as PDF A study aligns the reality of work in the field with XBS’s overall change strategy ~ by Christina Novicki Part of the XBS change strategy was a 14-month assessment conducted by Senior Research Scientist Brigitte Jordan and a team of researchers from Xerox PARC ( Palo Alto...
